Terms of Service

"Technspire," "we," "us," or "our" refers to Technspire AB, a Swedish limited liability company (aktiebolag) with registered office at Markörvägen 1a, Stockholm, Sweden.

"Client," "Customer," "you," or "your" refers to the individual or legal entity entering into this agreement.

"Services" means all professional services provided by Technspire, including but not limited to AI training courses, consulting services, Microsoft 365 implementation, Azure cloud solutions, and custom software development.

"Consumer" means an individual acting for purposes outside their trade, business, craft, or profession (as defined by EU Consumer Rights Directive 2011/83/EU and UK Consumer Rights Act 2015).

"Business Client" means a legal entity or individual acting in their commercial, business, or professional capacity.

"Agreement" means these Terms of Service together with any Statement of Work, Order Form, or other written agreement between the parties.

Technspire provides the following services:

• Professional Training: AI and Azure training courses (2-3 days, 25,000 SEK per participant)
• Consulting Services: Microsoft 365 & SharePoint implementation, Azure cloud architecture, AI strategy
• Custom Development: .NET applications, mobile apps, custom integrations
• Managed Services: Continuous support, maintenance, and monitoring

Specific deliverables, timelines, and pricing will be detailed in a Statement of Work (SOW) or Order Form signed by both parties.

3.1 Business Clients

A binding contract is formed when:

1. Client submits a written request (email, contact form, or signed SOW)
2. Technspire provides a written quotation or proposal
3. Client accepts the quotation in writing or signs the SOW
4. Technspire sends written confirmation of acceptance

3.2 Consumers (EU/UK Distance Contracts)

For distance contracts (online bookings), in accordance with EU Consumer Rights Directive 2011/83/EU and UK Consumer Rights Act 2015:

1. Client receives pre-contractual information (price, service description, cancellation rights)
2. Client places an order via our website or email
3. Technspire sends order confirmation within 24 hours
4. Contract is concluded upon Technspire's confirmation

Consumer Right of Withdrawal: Consumers have 14 days from the date of contract conclusion to withdraw without giving any reason (see Section 8).

4.1 Pricing

• All prices are in Swedish Krona (SEK) unless otherwise specified
• Prices exclude VAT (moms) at the applicable Swedish rate (currently 25% unless exempt)
• Training courses: 25,000 SEK per participant (group discounts available)
• Consulting services: Priced per project or hourly rate as specified in SOW

4.2 Payment Terms

• Training Courses: Full payment due 7 days before course start date
• Consulting Projects: 30% deposit upon SOW signing, 40% at midpoint milestone, 30% upon completion
• Managed Services: Monthly invoicing in advance
• Payment due within 30 days of invoice date (net 30)
• Late payments subject to Swedish Interest Act (Räntelagen 1975:635) penalty interest

4.3 Consumer Price Transparency (EU/UK)

For consumers, the total price including all taxes and additional charges is clearly displayed before purchase. No hidden fees.

5.1 Registration and Cancellation

• By Client (Business): Cancellations more than 14 days before: full refund. 7-14 days: 50% refund. Less than 7 days: no refund (may reschedule once)
• By Client (Consumer): 14-day withdrawal right applies (see Section 8.2). After withdrawal period, business cancellation terms apply.
• By Technspire: If we cancel, full refund or free rescheduling

5.2 Course Delivery

• Courses delivered on-site or remotely as specified
• Minimum 3 participants required (or client pays for 3 seats)
• Includes course materials, certificate, 30-day post-training support
• Azure lab access provided during course (expires 7 days post-course)

5.3 Prerequisites

Client responsible for ensuring participants meet course prerequisites. Technspire not liable if participants lack required knowledge.

6.1 Deliverables and Acceptance

• Deliverables defined in Statement of Work (SOW)
• Client has 10 business days to review and accept/reject deliverables
• Rejection must be in writing with specific reasons
• Deemed accepted if no response within 10 days

6.2 Client Responsibilities

• Provide timely access to systems, data, personnel
• Assign dedicated project contact
• Review and approve deliverables within specified timeframes
• Delays caused by client may result in timeline/cost adjustments

6.3 Change Requests

Changes to SOW scope require written change request. Technspire will provide impact assessment (time, cost). Requires mutual written approval.

7.1 Pre-Existing IP

Each party retains ownership of its pre-existing intellectual property. Technspire's frameworks, methodologies, templates remain our property.

7.2 Custom Deliverables

For custom development projects:

• Client owns custom code/deliverables created specifically for client upon full payment
• Technspire retains right to reuse general knowledge, techniques, and non-proprietary components
• Third-party software subject to separate licenses

7.3 Training Materials

Course materials provided for participant's personal/internal use only. No redistribution, resale, or public sharing without written permission.

9.1 Service Warranty

Technspire warrants that services will be performed:

• With reasonable skill and care
• In accordance with industry standards
• By qualified personnel
• In compliance with applicable laws

9.2 No Warranty for Results

While we strive for excellence, we cannot guarantee specific business outcomes, ROI, or performance improvements. Results depend on client implementation and external factors.

9.3 Third-Party Services

Azure, Microsoft 365, and other third-party platforms subject to their own terms and SLAs. Technspire not liable for third-party service interruptions.

9.4 Consumer Statutory Rights

Nothing in these terms excludes or limits consumer statutory rights under Swedish Consumer Services Act (Konsumenttjänstlagen 1985:716), EU law, or UK Consumer Rights Act 2015.

10.1 Business Clients

To the maximum extent permitted by Swedish law:

• Cap: Total liability limited to fees paid in the 12 months preceding the claim (minimum 100,000 SEK)
• Excluded: No liability for indirect, consequential, or special damages (lost profits, data loss, business interruption)
• Exceptions: No limitation for death/personal injury, fraud, or gross negligence

10.2 Consumers

Limitation of liability does not apply to consumers. Consumers retain full rights to compensation under Swedish Consumer Services Act and EU/UK consumer protection laws. We remain liable for negligence, breach of contract, and statutory obligations.

10.3 Force Majeure

Neither party liable for delays/failures due to events beyond reasonable control (natural disasters, war, pandemics, government actions, Azure/cloud provider outages).

Processing of personal data governed by our Privacy Policy, which complies with:

• EU General Data Protection Regulation (GDPR) 2016/679
• UK GDPR
• Swedish Data Protection Act (Dataskyddslag 2018:218)

For consulting projects involving client data, we execute a Data Processing Agreement (DPA) as required by GDPR Article 28.

12.1 Project-Based Services

Either party may terminate for material breach with 30 days written notice if breach not cured within notice period.

12.2 Ongoing Services (Managed Services)

• Business Clients: Either party may terminate with 90 days written notice
• Consumers: May terminate at any time with 30 days notice. No early termination fees for consumers.

12.3 Effect of Termination

• Client pays for work performed up to termination date
• Technspire delivers work-in-progress in its current state
• Confidentiality and IP provisions survive termination

13.1 Negotiation

Parties agree to attempt good faith negotiation for 30 days before formal proceedings.

13.2 Business Clients

Unresolved disputes submitted to arbitration under Arbitration Institute of the Stockholm Chamber of Commerce (SCC) rules. Seat: Stockholm. Language: English or Swedish.

13.3 Consumers

Consumers may choose:

• Swedish Courts: District Court (tingsrätt) in Stockholm or your home jurisdiction
• Alternative Dispute Resolution:
  • Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden - ARN)
  • EU Online Dispute Resolution Platform: ec.europa.eu/consumers/odr
  • UK: Consumer ADR schemes approved by Chartered Trading Standards Institute

Consumer Note: These dispute resolution terms do not affect your statutory rights to bring proceedings in your local courts.

14.1 Business Clients

These terms governed by Swedish law (excluding conflict of law provisions).

14.2 Consumers

While Swedish law applies, consumers benefit from mandatory consumer protection provisions in their country of residence if more favorable.

• EU Consumers: Protected by EU Consumer Rights Directive, Unfair Contract Terms Directive, and national implementing laws
• UK Consumers: Protected by UK Consumer Rights Act 2015, Consumer Contracts Regulations 2013

15.1 Entire Agreement

These Terms, together with SOW and Order Form, constitute entire agreement (except fraud).

15.2 Amendments

• Business Clients: Amendments must be in writing, signed by both parties
• Consumers: Material amendments require 30 days advance notice. Consumers may terminate if they don't accept changes.

15.3 Severability

If any provision is invalid, remainder continues in force. Invalid provision replaced with valid provision closest in intent.

15.4 Assignment

Technspire may assign to affiliates or in case of merger/acquisition. Client may not assign without written consent (except consumers may assign to household members).

15.5 Notices

All notices must be in writing to addresses in Section 15. Email acceptable. Deemed received 24 hours after sending.