Financial Services
AI-powered customer service
Reference architecture | Azure
Where it applies:
Banks and insurers handling high inquiry volume against PSD2, DORA, and EU AI Act obligations.
What we build:
Azure OpenAI with retrieval-augmented generation, PII redaction, and human-in-the-loop escalation grounded in your knowledge base.
Capabilities:
- RAG over policy and product documentation
- PII redaction and consent-aware logging
- Human-in-the-loop for sensitive intents
- Application Insights for in-flight evaluation
View Solution Pattern